Terms and Conditions of Sale

The terms and conditions of sale below apply to all purchases of Havenlane products.

We, and similar expressions, refer to Havenlane Pty Ltd. (“Havenlane”) (ACN: 98954744). 
You, and similar expressions, refer to you, our customer or proposed customer.

By viewing, using, accessing, browsing, or submitting any content or material on the Havenlane Online Order System, you agree to these Online Customer Terms & Conditions, our Privacy Policy, our Website Terms & Conditions of Use, and our Returns Policy (collectively our “Terms & Conditions”) as a binding legal agreement between you and Havenlane. If you do not agree to these Terms & Conditions, then you may not use the Havenlane Online Order System.

PAYMENT
All prices are in Australian currency and include GST.  Unless expressly state on our website, all product prices exclude insurance and any additional charges for delivery, freight, case and packaging charged by Havenlane or a third party. Full payment is required prior to delivery of the products. Company or personal cheques will not be accepted.  You are responsible for any costs incurred in arranging payment for the goods e.g. bank transfer fees and related charges. Payments must be made via the PayPal secure payment gateway facilities accessible via the website and will be subject to any terms and conditions of these providers.

SHIPMENT

Currently Havenlane only ship within Australia.  Havenlane use a recognised national courier company for all shipping within Australia.

The delivery address must be an address within Australia and cannot be a PO Box or freight forwarding location

We aim to dispatch in-stock items within three working days of receipt of payment. For custom orders please allow 8-10 weeks for delivery or as negotiated with Havenlane. Unfortunately delivery dates depend on a number of factors outside of our control and we therefore cannot accept responsibility for delays.  We will endeavour to keep you informed at all times as to the progress of your order.

DELIVERY

You must ensure correct delivery address details are provided to us and notify us in advance if there will be difficulties accessing the delivery address (e.g. staircases or narrow passages). We will use reasonable endeavours to meet the estimated delivery date. If we do not meet the estimated delivery date for any reason, our liability will be limited, at our option, to resupplying the goods at a different time or at a maximum, to the refund of the purchase price.

Products will only be delivered if a person aged over 18 years and able to accept delivery is at the delivery address. Should an appropriate person not be available to accept delivery on the pre-arranged delivery date, you will be charged for transport and re-delivery costs. You are responsible for ensuring there is adequate access and entry to the site to allow the delivery of the products. If delivery cannot be made, a card will be left and you will be responsible for organising collection of the products from the address identified on the card. 

STORAGE
You may be liable for payment of storage fees for products that cannot be delivered on the estimated delivery date.

RISK AND TITLE
All risk and title in Havenlane products passes on receipt of full payment of the products by you,

CANCELLATION OF ORDER
We do not refund or exchange if you change your mind. You agree to pay a minimum cancellation fee of 30% if you cancel your order. If you cancel your order after manufacture of your products has commenced, you agree to pay a cancellation fee up to the entire purchase price at our discretion.

VARIATIONS AND SPECIFICATIONS
Your product may exhibit different characteristics to the sample of showroom furniture. Soft furniture may vary in appearance and characteristics such as creasing and the degree of softness. Colour swatches and samples are an approximate guide only as leather and fabrics vary in colour and texture. Leather will exhibit scars, marks and areas of differing density and shade, which are the hallmarks of genuine leather. We reserve the right to change dimensions, design and construction and to pattern match fabrics according to our best judgment without prior notice.

CUSTOMER GUARANTEES
The following only applies if you are a deemed "consumer" under the Australian Consumer Law and may not apply in your particular case. In telling you the following, we do not vary or extend the remedies otherwise available to you.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure

If there is a defect in your Havenlane product that appears within the first 12 months, we will do the following:

1. If a product has a minor defect, we will, at our option, repair it or offer you a replacement.
2. If a product has a major defect, you are entitled to:

• reject the goods and receive a refund; or
  

• reject the goods and receive an identical replacement, or one of similar value if reasonably available; or
  
• keep the goods and receive compensation for the drop in value caused by the problem.
  

To the full extent permitted by law, the maximum aggregate liability of Havenlane for any breach of a condition, guarantee or warranty whether implied by law or otherwise (including the Australian Customer Law), is limited to the amount payable by you to us in respect of the product giving rise to the liability.

In addition to the rights and remedies you may have available under the Australia Customer Law or any other law that applies to the goods or services that you have purchased from Havenlane , you may also be entitled to additional benefits under the terms of any additional Extended Warranty that comes with your Product. 

In order to submit a claim for a defective product, you will need to contact Havenlane Customer Service on +61 8 9386 3775 and send notice in writing to Havenlane at 2/144 Stirling Highway, Nedlands, WA 6009, Australia: or by email at info@havenlane.com.au: or on the Havenlane website contact form at http://www.havenlane.com.au/contact.html  with details of your name, address, telephone number, Havenlane product details, and details of the defect claimed.

GENERAL
If any part of these terms and conditions is found to be void, invalid or otherwise unenforceable, then that part will be deemed to be superseded by a valid, enforceable provision that matches the intent of the original provision as closely as possible. The remainder of these terms and conditions continues to be enforceable and valid.

GOVERNING LAW
These terms and conditions will be governed by and construed in accordance with the laws of the State or Territory in Australia from where the products are purchased.

INTELLECTUAL PROPERTY
You acknowledge that at all times all intellectual property including, but not limited to, designs, techniques, methods of manufacture, photographs, specifications, artwork, text, patented inventions and registered designs remain the property of Havenlane  .

The customer will not knowingly allow any intellectual property belonging to Havenlane to be reverse engineered, pirated or copied or breached in any other manner. Havenlane may be entitled to compensation for any loss of royalties, damages and/or costs arising from the breach of intellectual property rights.

LOWEST EVERYDAY PRICE GUARANTEE
Any item offered with this guarantee is being sold at our lowest price and will not be reduced any further except for a genuine clearance sale (if any) of that item. However, we reserve the right to increase the price due to increases in materials, freight, and manufacture.

PRIVACY
We may collect personal information in connection with our dealings with you. If so, we will abide by our privacy policy, a copy of which is available on request.